Request a Consultation

Legal

Privacy Policy

1. Introduction

This Privacy Policy explains how Klug Limited (referred to as Klug, we, us, or our) collects, uses and protects personal information when you visit our website and when you engage with our commercial property advisory services in New Zealand.

We are committed to complying with the Privacy Act 2020 and the Information Privacy Principles.

2. Who we are and how to contact us

Klug Limited is a New Zealand‑based commercial property advisory business.

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Name: Mike Hoeft, Privacy Officer, Klug Limited
Email: mike@klug.co.nz
Phone: 021 560 491
Postal address: 38 College Hill, Freemans Bay, Auckland 1011, New Zealand

3. What personal information we collect

The types of personal information we may collect include:

  • Identity and contact details: name, company, role, email address, phone number, postal address.
  • Property and transaction details: information about properties you own, manage, lease, or are interested in, and related commercial information you choose to provide.
  • Marketing preferences: your preferences about how you want to hear from us.
  • Website usage data: IP address, device and browser type, pages visited, time and date of visits, and referring site.
  • Any other information you choose to provide to us in the course of an enquiry, engagement, or transaction.

You may choose not to provide certain information, but this may limit our ability to provide some services to you.

4. How we collect your information

We may collect personal information:

Directly from you when you:

  • fill in forms on our website (for example, enquiry forms, newsletter sign-ups, download forms)
  • contact us by phone, email, social media, or in person
  • engage us to provide advisory, brokerage, or related services.

Indirectly from:

  • your use of our website (via cookies and similar technologies)
  • publicly available sources (for example, property databases, companies register, council records)
  • third parties, such as joint agents, referrers, or service providers, where you have authorised this or it is otherwise permitted by law.

5. Why we collect and use personal information

We collect, hold, use and disclose personal information for purposes including:

Providing our services:

  • assessing sites and opportunities
  • advising on acquisitions, disposals, leasing, development and feasibility
  • preparing and negotiating transactions and documentation.

Communication and relationship management:

  • responding to your enquiries and requests
  • sending reports, proposals and updates
  • managing ongoing client and prospect relationships.

Marketing and business development:

  • sending you market updates, newsletters, event invitations and other communications we think may be relevant to you
  • analysing engagement with our content and campaigns
  • improving our website, services and user experience.

Compliance and risk management:

  • meeting our legal and regulatory obligations
  • preventing or investigating fraud or misconduct
  • enforcing our legal rights.

We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect, or as otherwise permitted or required by law.

6. Legal basis for processing (if you are outside NZ)

If you are located in a jurisdiction such as the European Union or United Kingdom, our legal bases for processing your personal data (as that term is used in the GDPR/UK GDPR) may include:

  • your consent
  • performance of a contract or steps taken prior to entering into a contract
  • our legitimate interests in operating, growing and protecting our business
  • compliance with legal obligations.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

  • enable site functionality and security
  • remember your preferences
  • help us understand how visitors use the site
  • support marketing and remarketing activities.

We may use third-party analytics and advertising tools (such as Google Analytics, Meta/Facebook, LinkedIn and similar platforms) that collect anonymised or aggregated information about your use of the site. These third parties may set their own cookies.

You can usually choose to accept or decline cookies through your browser settings, but this may affect how our website functions for you.

8. Direct marketing

We may use your contact details to send you:

  • market commentary and research
  • property opportunities and campaigns
  • invitations to events, webinars or presentations
  • updates about our services.

You can opt out of receiving marketing communications at any time by:

  • using the “unsubscribe” link in our emails; or
  • contacting us using the details in section 2.

Opting out of marketing will not affect other communications we send where they are necessary for the services we provide to you.

9. When we share your information

We may share personal information with:

  • Service providers and contractors who help us operate our business and website (for example, IT, hosting, CRM, email marketing, analytics, professional advisers).
  • Other parties involved in property transactions or advisory work where reasonably necessary (for example, joint agents, vendors, purchasers, landlords, tenants, valuers, legal and financial advisers), and where appropriate subject to confidentiality obligations.
  • Regulatory, government, law enforcement or dispute resolution bodies where required or permitted by law.
  • Any other person where you have authorised the disclosure.

We do not sell your personal information.

10. International transfers

Some of our service providers and systems may be located outside New Zealand or may store information in other countries (for example, cloud hosting and software platforms).

Where we transfer personal information overseas, we will take reasonable steps to ensure that the recipient is subject to privacy protections that, overall, provide comparable safeguards to the Privacy Act 2020 or otherwise as permitted by that Act.

11. How we protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include:

  • using secure systems and password-protected accounts
  • restricting access to personal information to staff and contractors who need it for legitimate purposes
  • maintaining up-to-date security software and processes.

However, no method of transmission over the internet or method of electronic storage is completely secure. If you provide us with personal information, you do so at your own risk.

12. How long we keep personal information

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected, or as required or permitted by law.

When personal information is no longer needed, we will take reasonable steps to delete it or store it in a form that no longer identifies you.

13. Your rights

Subject to certain grounds for refusal set out in the Privacy Act 2020, you have the right to:

  • request access to the personal information we hold about you; and
  • request correction of that information if you believe it is inaccurate, incomplete, or out of date.

To exercise these rights, please contact us using the details in section 2 and provide enough detail for us to identify you and the information you are requesting. We may need to verify your identity before responding.

If we refuse your request, we will tell you why (if legally permitted) and explain how you can complain.

14. Third-party websites

Our website may contain links to other websites that are not operated or controlled by us.

We are not responsible for the privacy practices of those third-party sites, and we recommend that you review their privacy policies before providing them with personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons.

The updated policy will be posted on our website with an updated “last updated” date. Your continued use of our website or services after any changes take effect will constitute your acceptance of the updated policy.

16. Concerns and complaints

If you have any concerns about privacy or how we have handled your personal information, please contact us first so we can try to resolve the issue with you.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) via www.privacy.org.nz.